Introduction

For rentals, the minimum booking duration is 12 hours, and the maximum is up to 180 days.
If you need a car for longer period of time, please try Trip Moments subscriptions, wherein you can subscribe to a car for minimum of 1 month and maximum of 36 months.
Check out website for more details.

Peak season refers to festive periods of very high demand.
Our hourly rental tariffs are different for weekdays (Mon-Fri), weekends (Sat-Sun) and the Peak Season.
The dates and prices for the Peak Season are dynamically decided based on the demand.

We have a curated selection of cars, which includes various models across segments such as SUVs, ultra-luxury cars, hatchbacks and sedans. We are constantly increasing our fleet; so keep a close watch for your favourite car, just in case we don’t have it already.

Yes, we are accessible 24x7. You can book the car anytime from anywhere.

While we love pets, some of our customers might be allergic to them so we can’t allow pets in cars.

120 Kms/Hr is the speed limit. Exceeding it will attract a penalty for over-speeding is first attempt 5000 and 10000 for each breach. In some area (e.g., Central Delhi, Lutyens, Cannaught place, Airport etc), restricted to the speed of 30-60Kms/Hr. This is as per government directives.

1. In the event of damages, Your liability is limited to a maximum of Rs 100000.
   You will need to pay Damage Fee equivalent to the repair cost (as estimated by an authorized dealership) and downtime losses, upto a maximum of Rs 100000.
   This is independent of the nature and terms of the insurance cover that has on the cars.
2. Please note that the maximum liability policy is intended to benefit and protect the responsible user. In situations of irresponsible or unsafe or negligent driving, there could be discretionary exceptions to this policy, whereby the user could be liable for all damages irrespective of whether or not Trip Moments is able to claim insurance in such cases. Examples of such situation include,
   But are not limited to:-
   • When the User is not in compliance with the laws and/or with terms of the Trip Moments User Agreement
   • When the User is found to be under the influence of alcohol/narcotics while driving
   • When the User is over-speeding (i.e. above prescribed speed limit of road or 120 Kms/Hr, whichever is lower)
   • When the User is in violation of traffic rules or of the Motor Vehicles Act (for example, if the User has not paid the inter-state tax while crossing a state border)
   • When the person driving the vehicle at the time of the incident is found to be different than the one who made the booking
   • When the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report). Consequential damage occurs when the User continues driving the vehicle even when it is performing abnormally
   • When the number of people in the car at the time of the incident exceed the standard seating capacity of the car
   • When the incident happened in a state for which the user had failed to pay the inter-state tax while entering the state
   • When there is misrepresentation of information in the driving license and ID proof details shared by the user
   • Where there is clear evidence of extremely rash and negligent driving on the user’s part
3. In cases where the estimated damage charges exceed the security deposit, we will request the user to pay the same at the time of returning the car.
   In cases of non-payment, Trip Moments reserves the right of legal action, reporting to credit bureau and reporting to other authorities or persons, irrespective of their direct relevance to the case.
4. In cases of accident, fare for the unused hours will not be refunded.
5. Trip Moments typically avoids charging for very minor damages (e.g., minor scratches and dents), and covers the vast majority of damage incidents under the maximum liability policy.
6. In cases of collision or User failure, towing and impounding charges will be paid by the User. In cases of vehicle failure, towing and impounding charges will be paid by us.

Yes.You can change the date of booking till 1day before the booked date freeofcharge incase of Cab (GuargetoGurageBooking) or other services check the cancelation respectively. After that, there will be a cancellation charge as detailed in the next question.

You can cancel your booking any time through Call center and Email .The cancellation charges are as follows: